Calling Features


CALLING FEATURES


 

ANONYMOUS CALL REJECTION
This feature works with Caller ID ONLY to prevent incoming calls from people who block their iden­tification.

ACTIVATE (MUST HAVE CALLER ID):

1. Lift receiver, listen for dial tone and press *77.

2. Callers who block their identification will hear a message notifying them that their call cannot be completed unless they unblock their call. (Press *82 will unblock their call.)

DEACTIVATE:

Lift receiver, listen for dial tone and press *87.

CALL REJECTION
Avoid unwanted calls from a particular number.

ACTIVATE:

1. Lift the receiver, listen for dial tone and press *60.

2. Listen to voice instructions which tell you:

• Whether service is turned on or off.

• How many numbers are on your list.

• How to turn the service on or off.

• How to delete numbers from the list.

DEACTIVATE:

1. Lift the receiver, listen for a dial tone and press *60. (Same number as activation.)

2. Listen to voice instructions.

3. Press 3 to turn service off.

CALL ACCEPTANCE 
Accept phone calls from the numbers that you select.

ACTIVATE:

1. Lift receiver, listen for dial tone and press *64.

2. Listen to the voice instructions that tell you:

• Whether the service is on or off.

• How many numbers are on your list.

• How to turn the service on or off.

• How to add or delete numbers from the list.

DEACTIVATE:

1. Lift receiver, listen for dial tone and press *84.

2. Listen for the voice instructions.

CALL FORWARDING ALL CALLS
Forward calls to another number such as your wireless phone or voice mailbox. While on vacation, families can increase home security by having neighbors answer the phone. Businesses can use Call Forwarding All Calls to receive after-hours calls at home.

ACTIVATE:

1. Lift receiver, listen for dial tone and press *72.

2. Listen for dial tone and enter the number to which you want calls forwarded.

3. If the call is answered, Call Forwarding All Calls is activated.

4. If the call is not answered then repeat steps one and two.

5. Listen for confirmation tones to let you know service is activated.

6. Hang up the receiver.

DEACTIVATE:

1. Lift receiver, listen for dial tone and press *73.

2. Listen for confirmation tones to let you know service is deactivated.

3. Hang up receiver.

CALL FORWARDING SELECTIVE
Create a list of selected numbers that you want to forward to another number.

ACTIVATE:

1. Lift receiver and press *63.

2. You'll hear a recorded message. Follow the instructions to identify up to 15 numbers you want to forward.

3. The recording also tells you to how identify a "receiving" phone number you want your calls forwarded to.

4. When someone who is on your Selective Call Forwarding call list, they will be automatically forwarded to your "receiving" number.

5. Calls from numbers that are not on your list, will ring through to your home phone as usual.

6. Forwarded numbers must originate from a local or long distance area.

DEACTIVATE:

1. Lift receiver, and press *83.

2. Follow the recorded instructions.

CALL HOLD
Place calls on hold so the party on the line can not hear background noise or conversation.

ACTIVATE:

1. Press and release the hookswitch.

2. Listen for confirmation tones and press *9.

DEACTIVATE:

Press and release the hookswitch.

CALLER ID NAME WITH NUMBER


View the calling party’s name and telephone number prior to answer­ing a telephone call through a special display unit located on or next to your phone.

CALL TRACE

Automatically requests a trace of an obscene, threatening, or harass­ing phone call. This feature is available on your phone; however, there is a cost for a successful trace. This informa­tion will only be released to Law Enforcement Agencies.

TRACE A CALL:

1. Hang up immediately.

2. Lift the receiver and listen for dial tone.

3. Press *57 and listen to the announcement.

4. Press “1” when prompted.

5. A message will tell you whether or not the trace was successful.

6. Log the date and time of call.

CALL TRANSFER

Transfer a call to another phone number local or long distance.

TRANSFER:

1. While on a call, quickly press and release the hookswitch to place the caller on hold.

2. Listen for the dial tone and dial the number of the person to whom you want the call transferred.

3. If you hear the phone ring, hang up and the call will transfer.

4. If you hear a busy signal quickly press and release the hookswitch and you will return to the caller you placed on hold.

5. Long Distance charges apply if transferring to a long distance number.

CALL WAITING

Know when some­one else is trying to reach you even if you are on another call. 

USE:

1. While on the phone, you will hear a tone alerting you to an incoming call.

2. To connect to the second caller, press and release the hookswitch. The first call will be placed on hold and you will be immediately connected with the second call.

3. To return to the first call, press and release the hookswitch again. You can switch from party to party by repeating step 2.

4. If you hang up on the first call before checking the other line, your phone will ring with the second call.

CALL WAITING WITH CALLER ID

Allows you to see the name and number of second caller while on the phone, requires a special device.

CANCEL CALL WAITING

Prevents important conversations from being interrupted by the Call Waiting tone. If you use a computer modem, you can use this feature to establish an uninterrupted transmission.

ACTIVATE BEFORE A CALL:

1. Lift receiver and press *70. You will hear 3 short confirmation tones. Wait for the normal dial tone to return to the line.

2. Press the desired phone number.

3. Cancel Call Waiting automatically deactivates when you are finished with the call.

ACTIVATE DURING A CALL: (Requires 3-Way Calling)

1. Press the hookswitch. You will hear 3 short tones and then a normal dial tone.

2. Press *70. You will hear 3 short confirmation tones.

3. Press the hookswitch to go back to the original call.

CONTINUOUS REDIAL

Your phone will redial busy num­bers while you make and receive calls.

USE CONTINUOUS REDIAL:

1. When a number you are trying to call is busy, hang up, pick up the receiver again and press *66.

2. Your phone will automatically continue to dial the busy number for up to 30 minutes.

3. When the call connects, you are notified by a distinctive ring.

4. Pick up the phone and the call will connect.

CANCEL CONTINUOUS REDIAL:

1. Lift the receiver and press *86.

2. Listen for confirmation tones.

LAST CALL RETURN

Get the number of the last person who called you. Some numbers may not be provided.

USE LAST CALL RETURN:

1. Lift receiver, listen for dial tone and press *69.

2. The number of the missed call will be heard.

3. If you want to call this number, press “1” and your phone will dial the number.

PER CALL BLOCK

Per Call Block allows you to block your phone number from Caller ID subscribers for the dura­tion of one telephone call. Instead of seeing your number, the word “Private” or “Anony­mous” will display. 

ACTIVATE:

1. Lift receiver, listen for dial tone and press *67.

2. Wait for 3 short confirmation tones and the normal dial tone to return to the line.

3. Do not hang up. Dial the desired phone number. A Caller ID subscriber will not see your phone number on this phone call.

DEACTIVATE:

When you hang up, Per Call Block will automatically deactivate.

PERSONAL RINGING

Hear a different ring when an incoming call is for different members of your family or business. The calls still come in on the same phone line but each number rings differently.

PRIORITY CALL

Set a distinctive ring for designated people.

USE PRIORITY CALL:

1. To set or change your Priority Calling list, lift the receiver, listen for a dial tone, press *61 and follow the recorded instructions.

2. You can store up to 15 different numbers.

CANCEL PRIORITY CALLING:

Lift receiver, listen for a dial tone and press *81.

REMOTE ACCESS CALL FORWARDING

Route all incom­ing calls to another destination and may be activated or deactivated from your premises or from any remote location. A Personal Iden­tification Number (PIN) must be established when subscribing to this service.

ACTIVATE:

1. Call the Remote Access Service Center at 503.632.1011.

2. You will be prompted to enter your 10-digit number that has Remote Access Forwarding.

3. Enter your PIN.

4. Enter *72 for the Call Forwarding feature.

5. Press 1 to confirm the Call Forwarding activation.

6. Enter the 10 or 11 digit number you wish to forward your calls to.

7. Press 1 to confirm.

DEACTIVATE:

1. Follow steps 1 through 3 above.

2. Enter *73 to deactivate Call Forwarding.

SPEED DIALING

Store frequently called phone numbers under a one or two-digit code. From any phone in the home, instead of dialing the full phone number, simply press a button and your phone will dial the com­plete phone number for you.

PROGRAM:

1. Lift receiver, listen for dial tone and press *74 for 8 Number Speed Calling. Lift the receiver, and press *75 for 30 Number Speed Calling.

2. Wait for the dial tone to return to the line.

3. Enter the position number where the phone number will be stored. Use 2 through 9 for 8 Number Speed Calling and 20 through 49 for 30 Number Speed Calling. To change a number already entered on the list, program over the old phone number.

4. Enter the complete directory number as if you were dialing it normally (Include 1+ Area Code if necessary). Press the # key.

5. If you programmed the number properly, you will hear 3 short confirmation tones. If you receive a busy tone, hang up & try again. (Repeat steps for each number).

USE:

Lift receiver and enter * and the code for the number you want to dial.

THREE-WAY CALLING

Have a conversation with two other family members, friends or business associates at the same time.

USE:

1. Place the first party on hold by pressing the hookswitch, and wait for a normal dial tone.

2. Dial the second party.

3. Press the hookswitch again and both parties will be on the line with you.

4. Either party can hang up at any time but when you hang up both parties are disconnected.

VOICE MAIL
All of your voice messages will reside in your personal mailbox, which is protected by a passcode. When you access your mailbox for the first time, a user tutorial automatically activates. This tutorial will guide you through your first mailbox session, explain how to record a greeting and your name, and prompt you to establish a passcode. You will be asked to record a greeting that call­ers will hear when they call your mailbox.

You are prompted to record your name so that the system can address you when you call into the system. You will always be prompted for your passcode before accessing your mailbox. During the tutorial, you will be prompted to establish a passcode number with 4 to 10 digits. Please define a passcode that you can remember, but do not select something trivial such as “1234.” Depending on how your mailbox is configured, you may not have all the options described below.

ACCESS YOUR MAILBOX FROM HOME:

1. Dial 503.632.1005 voice mail access number.

2. Enter your passcode when prompted.

ACCESS YOUR MAILBOX FROM ANOTHER NUMBER:

OPTION 1:

1. Dial 503.632.1005 voice mail access number.

2. Enter your mailbox number (phone number) followed * key.

3. Enter your passcode when prompted.

OPTION 2:

1. From a remote location dial your home number.

2. Interrupt your greeting by pressing * key.

3. Enter your passcode when prompted.


STANDARD PROMPTS (Login to your mailbox.)

AT THE MAIN MENU:

•  Press 1 to play messages.

•  Press 2 to make a message.

•  Press 4 to reach the User Options menu.

•  Press 9 to log out and exit.

WHILE PLAYING A MESSAGE:

• Press 1 to rewind the current message.

• Press 3 to skip forward in the current message.

• Press 5 to hear the date and time for the current message.

• Press 7 to delete message.

• Press 9 to return to the Main menu.

AFTER PLAYING A MESSAGE:

• Press 1 to play the next message.

• Press 4 to replay the current message.

• Press 5 to hear the date and time for the current message.

• Press 6 to forward the current message to another user.

• Press 7 to delete the current message.

• Press 7, then 9 to delete the current message and exit to the Main menu.

• Press 8 to reply to the current message.

• Press 9 to save the current message.

• Press 9, then 9 to save the current message and exit to the Main menu.

• Press 0, then 0 to reach the attendant.

• Press 0 for help.

 

VOICEMAIL VIA EMAIL

• Give the BCT business office your email address. We will input into the voicemail/email system.

• When you receive a voicemail, you will be notified with an email.

• Open the email.

• Double click on the attachment.

• You can either Open or Save the attachment.

• If you Open the attachment the voicemail will begin to play through your computer speakers.

• This feature will simply allow you to listen to your voicemails (great for when you travel). You can delete the email, however if you wish to delete the voicemail completely, you must do so through the phone.